FAQ
Knowledgebase
Contact Support

Categories
Game Issues (30)
Technical Issues (2)
Registration Issues (3)
Payment Issues (5)
Search Articles
Advanced Search
Frequently Asked Questions
Search our FAQ to find resolutions to common issues.
Main Page
How do i use paypal? I haven't received my credit points.
The system must know the email address used to register the IP Holding and the name of the Holding which requires the Credit Points It is very important to keep the original validation emails that you receive from Industry Player each time you register a new Industry Player Holding Account so that you can provide the correct email address for the relevant Holding.

If you use a different email address through PayPal, and do not advise us of this information then the Credit Points will not go to the correct Holding account. If the Holding which requires the CP's has the same registered email address as that registered with PayPal then the system will automatically book the Credit Points almost instantly.

If you have multiple Holdings and multiple email addresses with PayPal or have not the same email address with PayPal that your Holding(s) has then you will need to follow these procedures when purchasing Credit Points:-
1. Always complete the notes field on the PayPal transaction page and provide the Holding name and correct email address for the Holding which requires the CP's. This is particularly important for players with multiple Holdings otherwise PayPal may book the CP's to any Holding.
2. If the email address registered with PayPal is different from the one attached to the Holding then there may be problems. The CP's must be transferred manually by Admin and you need to advise Admin via a Support Ticket (see Support page) of the Holding details and email address. Manual booking of CP's to player accounts is not immediate and there can be delays.
3. PayPal permit several email addresses so players with multiple Holdings should be able to register each Holding's email address with PayPal. Be sure not to confuse the email addresses when purchasing CP's.
4. If possible it is advisable to change the email address(es) registered with PayPal to the same as your IP Holding's email address (es). This will significantly reduce confusion and problems and save much time in the processing of CP's.
5. It is not possible to receive or to even request CP's before the registration of at least one IP Holding has been verified by Industry Player.

Article ID: 15 Article Created: February 08, 2007 06:06 PMLast Modified: April 05, 2007 07:36 PM

Print  Email  Save  Notify Me  Add to Favorites 

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How do i use paypal? I haven't received my credit points.
Make sure you type your holding name in the  info box in paypal. ...
What is CSR?
Corporate Social Responsibility affects the amount of tax rebate you receive....
How do I reset my account and start all over again
With the reset button (icon at the top of your game interface) you can reset your account....
What is synergy?
Having several companies in the same sector is called synergy and leads to savings in staff costs....
Starterpacks, what are they?
An explanation of starterpacks and additional level packs....
Why can't I register in the forums?
All users are automatically members of the forums. Login using your holding name and password....
Will I lose my full version if I reinstall?
Your Membership Status is stored on the servers, so you will not need to worry if......
What happens after level 10?
You go back to level 3...
Are there any penalties for inactivity?
Each level must be completed within 12 days. ...
Is it profitable to buy your own products?
GO (Get Offers) automatically offers your own products first and no "Get Offers" fee is paid. If your own product is out of stock, then you are offered stock in the usual GO rotation or buy the National Industry. The advantage is the saving in the Get Offers fee and the ability to sell your own stock more quickly - selling to yourself at every turn....