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My order status is 'FULLY SHPPED' but I haven't received all the items


If your order status says "FULLY SHIPPED', it just means that your items have all been placed in to shipping; it does not mean that it's been received by you. Once placed in shipping, items will then take some time to get to you, as detailed here:

http://www.webetools.com/jibjab_help/users/kb.php?id=10061&category_id=4&sid2=

In addition, please note that all items are shipped seperately, so if you order multiple items, they will all arrive seperately, often on different days.


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